Refund policy
Return and Refund Policy
We offer a voluntary 14-day return period for non-personalized products. The 14-day period begins on the day the customer receives the order.
To be eligible for a voluntary return, the product must be returned in its original condition and without signs of use.
Personalized products made according to the customer’s individual specifications are excluded from the voluntary right of return. This does not affect the customer’s rights in the case of defective, damaged or incorrectly delivered products.
For voluntary returns due to a change of mind, the customer is responsible for the return shipping costs. The original shipping costs are not refunded.
Once the returned product has been received and inspected, the refund will be issued using the original payment method.
Order cancellation
Orders for standard products may be cancelled as long as they have not yet been shipped.
Orders for personalized products may only be cancelled before production has started. Once production has begun, cancellation is no longer possible.
Defective or incorrect products
If a product arrives damaged, defective or different from what was ordered, please contact us as soon as possible at:
Minor variations in colour, surface or structure resulting from the production process are not considered defects as long as they do not affect the functionality or agreed characteristics of the product.
The customer’s statutory warranty rights remain unaffected.